Return and Refund Policy

Thank you for purchasing an artwork at (a) Gallery.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 30 days without giving any reason for doing so. You can inform us of your decision by:

·       By email: contact@a-gallery.com

We will reimburse You no later than 14 days from the day on which We receive the returned Artwork(s). We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Artwork(s) to be eligible for a return, please make sure that:

·       The Artwork(s) were purchased in the last 30 days

·       The Artwork(s) are in the original packaging

The following Artwork(s) cannot be returned:

·       The supply of Artwork(s) made to Your specifications or clearly personalized.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Artwork(s)

You are responsible for the cost and risk of returning the Artwork(s) to Us. You should send the Artwork(s) at the following address:

(a) GALLERY, Petersbrunnstrasse 19, 5020 Salzburg, Austria

We cannot be held responsible for Artwork(s) damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Artwork(s) or proof of received return delivery.

General Terms and Conditions (GTC) of (a) GALLERY, a brand by Studo Eliste GmbH

 

1 Scope of Application

These General Terms and Conditions apply to all contracts between Studio Eliste GmbH (hereinafter referred to as "Seller") and its customers (hereinafter referred to as "Customer") regarding the use of the online store and the sale of goods.

 

2. Contractual Partner

The sale is carried out by Studio Eliste GmbH, Petersbrunnstrasse 19, AT-5020 Salzburg, Austria. You can reach our customer service for questions, complaints and objections by e-mail at contact@a-gallery.com or by telephone on +43 664 6211622.

 

3. conclusion of contract

a. The presentation of the products in the online store does not constitute a legally binding offer, but an invitation to order.

b. By clicking on the "Order with obligation to pay" button, the customer places a binding order for the goods in the shopping cart.

c. The seller confirms receipt of the order immediately by e-mail. This order confirmation does not constitute acceptance of the offer, but merely informs the customer that the order has been received.

d. The contract is only concluded when the seller accepts the customer's order by sending a separate order confirmation by e-mail or when the goods are dispatched.

 

4. Prices and Terms of Payment

a. The prices quoted are in Euro (Euro) including the statutory value added tax.

b. Shipping costs are not included in the displayed product price. They will be clearly communicated to the customer before the order is placed.

c. The customer can pay by credit card, PayPal, Google Pay or Apple Pay.

d. Payment of the purchase price is due immediately upon conclusion of the contract.

 

**5. delivery and shipping costs**

a. Delivery shall be made to the delivery address specified by the customer.

b. The shipping costs are to be borne by the customer and are shown separately in the order process.

 

6. Right of Withdrawal

The customer has a statutory right of withdrawal. The details of this are contained in the seller's cancellation policy, which is communicated to the customer during the ordering process and in the order confirmation.

 

7. Warranty and liability

a. The warranty is governed by the statutory provisions.

b. The seller is not liable for damage caused by improper use or handling of the delivered goods.

c. Liability for slightly negligent breaches of duty is excluded insofar as these do not relate to essential contractual obligations, damages resulting from injury to life, limb or health or guarantees.

 

8. Data Protection

The seller's privacy policy can be viewed on the website of the online store.

 

9. Final Provisions

a. The place of jurisdiction for all disputes arising from this contract is the registered office of the seller, provided that the customer is a merchant or has no general place of jurisdiction in Austria.

b. Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected.